Why the GM Care Record matters – spreading the word at MFT

Left to right: Paula Bennett, Chief Nurse at Health Innovation Manchester; Natasha Philips, founder of Future Nurse and former CNIO for NHS England; Jacqui Cooper, CNIO at Health Innovation Manchester

Jacqui Cooper, pictured right, alongside Natasha Philips, former CNIO for NHS England (centre) and Paula Bennett, Chief Nurse at Health Innovation Manchester (left), joined Health Innovation Manchester as Chief Nursing Information Officer in December 2023. She has previously been CNIO in four organisations and has supported and led the process of digitising nursing, midwifery and allied health professionals in pre and post electronic patient record go-lives.

Over 500 nurses, midwives and allied health professionals from Manchester University NHS Foundation Trust (MFT) came together to share knowledge and best practice at the NMAHP annual conference on Friday 22nd March 2024. The packed schedule included the NMAHP strategy launch, awards ceremony, presentation workshops and brilliant keynote speeches from Professor Natasha Philips, former Chief Nursing Information Officer for England and Lemn Sissay, poet, playwright and broadcaster.

This year’s theme of ‘Enhancing care, Evolving Practice & Enabling Research in a Digital Age follows MFT’s recent roll out of Epic’s electronic patient record system, Hive, and it was inspiring to see dozens of presentations and posters demonstrating excellent work across all specialties supported by digital.  

But we really wanted to know what our colleagues at MFT thought about the GM Care Record, or if they were even aware of its existence.

The GM Care Record brings together patient information from across health and social care so clinicians can see current health or care issues, medications, test results and care plans, providing the full picture of care.

Our conference survey showed that only 55% of staff had heard of the GM Care Record and of those, 57% had used it to access primary care information, support coordinated care, and for medicines management.

Feedback from colleagues who had accessed the GM Care Record was overwhelmingly positive with comments such as:

“It’s an amazing resource that has completely changed our clinical care by giving access to patient records”

“We use it to coordinate end of life care with community teams”

“I no longer have to ask patients about their medications or conditions”

My colleague Paula Bennett, Chief Nurse at Health Innovation Manchester, and I showcased the GM Care Record to groups of MFT staff, many of whom had heard of the GM Care Record but didn’t know much about it, or that it was so easy to access via the GMCR button in Hive.


NHS GM’s best kept secret?

The GM Care Record is used by over 20,000 clinicians each month but awareness is still low.

With shared care plans for heart failure and dementia wellbeing, and an app for patients to contribute to their own care in pilot phase, the GM Care Record is becoming an increasingly valuable as a digital asset to support coordination of care in Greater Manchester.

GMCR button in HIVE

Help us spread the word about the GM Care Record

The GM Care Record is the one shared source of truth for everyone involved in a person’s care across primary care, secondary care, community, hospice, community pharmacy, social care, mental health and specialist services such as the North West Ambulance Service and The Christie. It:

  • is easy to access
  • provides vital patient information
  • saves hours of ringing around
  • reduces duplication of tests
  • ensures continuity of high quality care, and
  • means patients don’t need to repeat their story.

It’s available to health and social care teams across Greater Manchester right now, and it takes less than 15 minutes to understand the system. Visit gmwearebettertogether.com/training.

Is the GM Care Record on your agenda?

If you’re hosting an event or network/forum and would like us to present the benefits of the GM Care Record, please contact us at communications@healthinnovationmanchester.com

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