Greater Manchester

COVID-19: Digital Primary Care

Working with partners to support & implement a digital-first service, providing patients with digital access, triage & consultation

The COVID-19 pandemic has highlighted an urgent need for more digital solutions to allow patients to still access care and support from general practice.

We are working with our Greater Manchester primary care partners, GM Shared Services, the North West regional digital team and NHSX to support GP practices to implement a digital-first service and provide patients with digital access, triage and consultation.

A digital primary care support package using the skills, expertise and resources from Greater Manchester Health and Social Care Partnership, Health Innovation Manchester and GM Shared Services has been created to support rapid deployment of new solutions and transformational changes taking place.

Patients across Greater Manchester are now starting to benefit from being able to see their GP through virtual appointments and online consultations.

More than 94% of GP practices across the city-region have rolled out video consultations and no longer rely on face-to-face appointments to care for their patients.

Many practices have also rolled out digital technology to enable online triage. This allows patients to request help from their GP practice by completing a short form online, which is then assessed by a practice clinician to offer the right care, including a telephone or virtual appointment, or referral to other services or self-care.

Health Innovation Manchester is working on behalf of the COVID-19 Digital Coordination Group and the Digital Primary Care Board to support localities to optimise digital primary care. This will ensure that the city-region is supported to progress from deploying the new technology to ensuring it is fully embedded and can improve outcomes for patients.

Click the images below to read case studies from across Greater Manchester about how they have implemented new digital tools in primary care.

Case Studies

Digital video doctor appointment

Improving access for patients

Tower Family Healthcare

Close up of hands using a tablet computer

Supporting the homeless population during digital innovation

Dr Chris Nortcliff, Salford

Encouraging patient empowerment through digital

Dr Paul Jackson, Trafford

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