“As a senior manager at Future Directions CIC, I’m proud to say that adopting a Digital Social Care Record (DSCR) system has been a major milestone for us. We had been exploring digital options for some time, especially in light of the government’s push towards digitalisation. The DSCR funding opportunity enabled us to accelerate this transition, and it has brought significant benefits across the organisation.

With over 900 staff, this was a large-scale change project, and thanks to the grant, we’ve been able to roll out Nourish across our services. Already, we’re seeing the impact—staff now have access to timely, real-time information, which supports more proactive support/ care and quicker interventions. For managers like myself, it offers clear oversight, especially through email alerts that help us monitor incidents and respond appropriately.

Working with colleagues from Greater Manchester (GM) was an incredibly supportive experience. They helped us navigate the application process and directed us to the right resources from the NHS and digital care platforms. The guidance we received throughout the funding process made a real difference.

Feedback from staff, the people we support and their representatives has been positive. One of the biggest advantages is the ability to access support/care records remotely, without needing to be physically present at a service. It’s also helped improve our reporting processes, enabling us to better track health screenings, changes in health and ensure appropriate timely interventions.

Staff appreciate the shift from end-of-day note writing to real-time recording, which not only saves time but improves accuracy.

Looking ahead, we’re continuing to explore how technology can enhance our services even further, particularly in integrating systems across different areas of our organisation. The DSCR grant process was smooth, and we’re grateful for the support and expertise of the DSCR and GM teams throughout the journey.”

“We had been exploring digital options for some time, trialling various systems before selecting the one that best suited our needs. The DSCR funding made it possible to implement this system, and the benefits have been clear—reduced paper use, cost savings, and significant time saved on care planning. That time is now being spent where it matters most: with our residents.

The support from Greater Manchester colleagues throughout the application process was exceptional. Even though it was a new process for us, it was straightforward and well-communicated, with help always on hand whenever we had questions.

Feedback from staff, residents, and families has been overwhelmingly positive. Staff have found the system easy to use and efficient, while families have commented on seeing more staff available on the floor rather than tied up in the office. The shift to digital has truly enhanced the quality of care we provide.

We’re now looking at further digital opportunities and continuing to build staff confidence through training and peer support to ensure we maximise the system’s potential.”