The Utilisation Management Unit at Urgent and Emergency Care: Facilitating Patient Flow

The Utilisation Management Unit, part of Health Innovation Manchester, was the main sponsor at Urgent and Emergency Care: Facilitating Patient Flow, hosted by Open Forum Events at Manchester Hall on 8 October 2019.

As part of the event, Caroline Dykeman, Clinical Development Lead for the Utilisation Management Unit and Andy Mullarkey, Head of Analytics for the Utilisation Management Unit were both included in the lineup of speakers and panelists on the day.

As part of the morning session, Caroline Dykeman presented to guests on ‘Mindful Analytics – Data doesn’t speak for itself’. Caroline’s presentation looked at how perspective and human-thought-process can impact on the outcomes of data, and this can often lead to poor decision making.

The presentation from Caroline was a guide of what to keep in mind when looking at specific pieces of data, and how the Utilisation Management Unit operate when analysing the data collected from across Greater Manchester.

This presentation was followed by a Q&A session, which both Caroline and Andy Mullarkey took part in alongside the other speakers from the morning session; Dr Chris Moulton, Vice-President at the Royal College of Emergency Medicine, Elizabeth Bradbury, Director for the Advancing Quality Alliance (AQuA) and Andy Collen, Consultant Paramedic at South East Coast Ambulance Service, Medicines and Prescribing Project Lead at College of Paramedics.

Caroline later acted as Chair for the afternoon session, introducing speakers such as, Chris Ashton, Network Coordinator & Paramedic, Greater Manchester Stroke Operational Delivery Network and Ruth Holt, Director of Nursing/Independent Care Sector Regional Lead, NHS England (North), NHS England/Improvement, before adding a closing remark at the end of the day.

Caroline, said: “We were delighted to be headline sponsor for the 6th annual Urgent and Emergency Care: Facilitating Patient Flow conference. With changing populations, increasing demand for services and the rising cost of delivering health and social care, the need to think and do things differently has never been greater.

“The event offered delegates examples of do-able practical improvements in whole system flow, ranging from application of real time technologies to reducing unwarranted variation in practice. The use of data to track, measure and evaluate improvements was a golden thread throughout the day, so it was great to be able to share our insight and expertise to enable delegates to make good data driven decisions on behalf of their patients and staff.”

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